Complaints Procedure

8. COMPLAINTS, DISCIPLINE AND APPEALS

8.1. All complaints should be submitted to the appointed Club Welfare Officer, either verbally or in writing.

8.2. The Club Welfare Officer will review the complaint and acknowledge receipt of the complaint, including outlining the complaint procedure to the complainant. The Welfare Officer will look to resolve the complaint, and, if required, will have the power to decide whether the complaint should be referred to an outside agency, or be heard by a sub-group of the committee (minimum of three committee members). The sub-group will meet to hear the complaint within thirty one days of the complaint being lodged. The sub-group has the power to take appropriate disciplinary action, including termination of membership, if the complaint is regarding the behaviour or conduct of another member. The Welfare Officer will advise the committee of all unresolved complaints.

8.3. The outcome of the complaint review should be notified in writing to the person who lodged the complaint, and, if required, the member against whom the complaint was made, within fourteen days of the review.

8.4. There will be the right of appeal to the full committee following any disciplinary action being announced, and this appeal should be given in writing to the Welfare Officer within fourteen days of the date of notification of the outcome of the complaint review. The full committee should consider the appeal within thirty one days of the Club Welfare Officer receiving the appeal.